Info

Information about Covid 19, booking conditions, privacy policy and cookie policy

Extra precautions due to Covid 19

Safety and health are our top priority, and permeate the operations at Hotell City. Due to Covid-19, we have therefore taken extra precautions to make you feel safe with us.

Hygiene is important to stop the spread of the corona virus
We carefully follow the Swedish Public Health Agency's recommendations to maintain good hygiene and be a safe place to stay.

• We have extra cleaning rounds, put a lot of focus on cleaning hotel rooms and public areas, offer hand sanitizer in public areas and regularly disinfect contact surfaces such as door handles, remote controls, hotel keys, bathrooms, light switches and much more. Cleaning staff wear gloves.
• All employees have received information about Covid-19 and what is required to prevent the spread of the infection.
• We encourage both guests and staff to stay at home if they feel the least bit sick, and not to visit us if you have recently been abroad.

It is inevitable that we and our industry colleagues will be hit hard by the corona pandemic. We hope the pandemic is over soon, and just want to remind you that we are taking these measures to protect you and to minimize the risk of it spreading.

Welcome to Hotell City - we need you more than ever!

General booking conditions 

You and the hotel agree on the terms of this room rental agreement. The name of the company that runs Hotell City is Nostalgi Invest AB (corporate identity number 556803-1057). Unless a special agreement has been reached, the following rules apply. For group bookings, special rules apply according to the industry organization Visita.

Booking and confirmation
A booking is binding once it has been confirmed and you have received a booking number. This can be done orally, in writing or via a booking system. When booking, you are obliged to state your name, address, approximate time of arrival and departure and how payment is to be made. Different rules apply for different prices, see detailed price information.

Booking of a minor without the guardian's company
You must be at least 18 years old to book a room at Hotell City. The person booking a room for a minor is responsible regardless of whether you live or not live with the minor in the room.

Bringing guests to the hotel room
For security reasons, we only allow our employees and checked-in guests to stay freely in hotel rooms or other reserved premises.

Arrival and departure
Check-in and check-out times vary depending on booking and price range. Read our detailed price information about what applies to your stay here.

Cancellation and no-show
The cancellation policy varies depending on the price you have booked, please read the detailed price information carefully. Unless otherwise agreed at the time of booking or the price you have chosen has different rules, cancellation must be made no later than 6 pm the day prior to arrival. If you are absent without cancellation or cancel later than 6 pm, you will have to pay for one night.

Early departure and indefinite stay
If your booking is for a specific period of time but the departure takes place earlier, this may lead to price adjustments. Please contact the reception and announce your departure. If you stay at the hotel indefinitely and extend your stay by one day at a time, you need to notify the departure no later than 6 pm the day before. Otherwise we have the right to charge for an extra day. If the hotel can no longer let you use the room, you have the right to know this no later than 6 pm the day before departure.

Storage of valuables and luggage in the hotel room or in the baggage room
Do not leave valuables or luggage unattended at check-in / check-out, breakfast or while waiting for a taxi or bus. For security reasons, the hotel has no obligation to store property of high value or property that could endanger the hotel staff or other guests. The hotel has no strict liability for property that you keep in the hotel room or in the baggage room. In the reception there are safes where we can help store smaller items.

Payment
Advance payment applies for certain prices. Read detailed price information when making the reservation. This amount is deducted from the final bill. If you cancel the room without regard to the cancellation policy, the hotel reserves the right to retain the booking fee / advance payment. In general, the hotel bill must be paid when you make the reservation. The hotel accepts the most common credit cards. However, the hotel is not obliged to accept credit cards, checks, coupons or foreign currency if the hotel has not offered to do so.

Your own safety
Always find out where the emergency exits, alarm buttons and fire extinguishers are. Look for details in the information on the inside of the hotel room door. Also read the brochure "Staying in a hotel" which is available in all hotel rooms.

Cookie Policy

This Cookie Policy refers to Hotell Citys' handling of data protection towards the website's users. 
Hotell City places a high value on the privacy of customers who use our services and we strive to offer them a safe and secure user experience.

We strive to understand the needs of the customers who use our services and to create information that best meets their interests. To achieve this, we collect information related to the users of services from various sources, for example about their actions on our website. Data processing enables us to generate added value for our customers.

In this summary, we explain in more detail how Hotell City collects and uses information. By using the services provided by Hotell City, the customer accepts the processing of data described here, which is also a prerequisite for using the services. In addition to these terms, the terms presented on each service provider's website apply to the services provided by our partners (for example, www.tripadvisor.com, www.booking.com and www.facebook.com).

Data processing
Hotel City's data processing principles and practices respect the privacy of customers, partners and staff and comply with national data protection regulations, including the requirements and principles set out in the EU General Data Protection Regulation (GDPR). We process personal data due to a customer relationship, agreement or consent and in accordance with the law. In addition, data may be processed for marketing purposes or other similar purposes. We primarily collect personal information from users in connection with them making a booking on the website. We may also collect information about customers who use our services in a manner described below.

We process data for the purposes described in the privacy protection policies related to customer information. We only process personal data to the extent necessary for the stated purpose for each register. To facilitate risk management, personal data is classified based on how critical they are. We process personal data for purposes such as realizing services, delivering orders and improving the user experience through customized products and events (eg event recommendations and personalized offers) and targeted digital content. In addition, we process data to analyze resources, correct problems, prevent fraud, develop the company and support product development.

If identification of individuals is not necessary, the information may be collected or anonymised for purposes such as producing marketing statistics.
The requirements for privacy protection set for the processing of personal data have been made known to the company's partners and subcontractors. In addition to the processing we perform ourselves, we may transfer and disclose information relating to our user services to third parties, for example to service providers, to enable the production of the service. We may also send advertisements regarding events and services from our partners. In addition, we may disclose information to authorities in accordance with applicable law.

When processing payment information, we follow applicable laws and conditions set and monitored by the payment institution.

Use of Cookies and similar technology, as well as device-specific location information
We may collect and use behavioral information relating to the users of the Services through Hotell City's online services. Cookies and other similar technologies may be used to collect data relating to the user's computer and other devices. Cookies are small files sent from a website and stored on the user's computer to enable the digital service to perform actions such as remembering the user's password and username for later visits, with the consent of the user. They contain an anonymous, numeric ID that we can use to count the number of browsers that visit our site. Mobile devices use numeric IDs that are similar to cookies in terms of their operating principle. Cookies and other similar technology do not harm the user's device or files. They cannot be used to spread viruses or to browse stored files on the user's hard drive.

We collect information in an automated way about surfing behavior (eg duration and time of the visit, search phrases and words and the search engine used to access the website), the website and technical issues related to the user's computer or mobile device (eg operating system, geographic location and browser).

We use the information collected with cookies and other similar technology for purposes such as improving the visibility of our services, producing more customized marketing content and customizing the content of our services and marketing messages. Hotel City's ads may be targeted to users of third party services (such as Google) based on the user's visit to our website.

If the user has registered for a digital service, behavioral information can be linked to personal data collected from the user in other ways, provided that the user is notified in person. Several of the services can be used without registration. If the user has not registered for any digital service, we can not link information collected with cookies to the user's name or other information provided by the user.

Collected personal data and chat interactions are stored in the chat service provider's system for three months.

The travel company's service providers or third parties (advertisers and advertising networks, media and marketing agencies, analysis and monitoring services) may collect information about surfing activities in connection with visits to the services. Similarly, we may use behavioral information collected outside our own website. We use Google Analytics marketing features (about marketing and similar audiences, Google Analytics reports on audiences and topics). We take various physical, electronic and contractual measures to ensure that no unauthorized persons have access to the information collected with cookies and that our service providers do not use the information for their own purposes. We also strive to ensure that third parties are committed to complying with applicable laws and guidelines for self-regulation. But we do not monitor third party practices and do not take responsibility for them. The Internet is an open system that makes it impossible to guarantee that unauthorized third parties will not be able to circumvent security measures or use the information for unauthorized purposes.
We may use community links on our services, including Facebook's Like button, the content of which comes directly from Facebook. Google, Instagram, LinkedIn, Twitter, Facebook and other similar service providers may collect information about the user's visit to the site in accordance with their own terms.

Some cookies remain on the user's computer after the user has left the website. If they are not specifically deleted, they may remain on your computer for months or even years after your last visit to the site.

In addition to behavioral information, Hotell City may collect anonymous information about the geographical location of the user's device. This location information can be used for statistics and geographical marketing, provided that the user has given consent to the use of the information.

How the user can influence information collected using cookies
Users can disable cookies in their browser settings if they do not want us, or our partners, to customize our marketing or content based on their browsing behavior. By deleting cookies regularly, users can change the identification code used to create a user profile. However, deleting cookies does not prevent the collection of information; instead, it clears the profile formed on the basis of previously collected information. Users should note that deleting or deactivating cookies does not prevent advertising on Hotell City's digital services and may interfere with or prevent the use of the services. Deleting or blocking cookies is always device-specific.

Other options for influence that are available to the user, including the right to inspect and correct personal data and prohibit direct marketing, are described in more detail in the Privacy Policy, which can be read separately.

Changes in terms and contact information
We reserve the right to change the cookie policy described here and to update the terms accordingly. Regarding questions related to the policy, users can contact us via e-mail at info@hotellnostalgicity.se

This description was last updated on 2 June 2021.